Mary - Estates Help Desk Operator

Who’s this?

As a Help Desk Operator within the Estates Department, overseeing Trafford General Hospital and Altrincham Hospital which form part of Central Manchester University Hospitals NHS Foundation Trust (CMFT) Mary liaises with staff on a daily basis providing frontline support and facilitates repairs

What’s the story of their career to date?

The experience Mary has gained over her nineteen year service with the NHS is invaluable including many transferable skills gained in the various roles she has undertaken prior to taking on her current role three years ago.

What do they do?

Mary’s role is always busy, works are reactive and calls will be constant throughout the day ranging from minor to more substantial faults and repairs being logged. Mary processes these on the dedicated electronic system to enable allocation of tasks to the relevant engineer. Efficiency is key to Mary’s role as no two days will be the same, prioritisation and excellent time management ensures tasks are completed on time. Along with the reactive works, Mary handles the ordering of supplies and arranges subcontractor quotes as required by members of the estates team and engineers. Weekly reports are produced in order to track progress and completion of logged works.

What’s the best thing about their role?

Having a great working team; knowing support is there when you need it makes working together easier. Feeling that you can transfer your knowledge to benefit the team gives a sense of achievement. Team morale is important and Mary enjoys working with her colleagues.

Where are they going from here?

Mary is really happy within her role and wants to continue working within a great team!

Where can I go from here?

This profile has been created by the Greater Manchester NHS Careers & Engagement Hub in partnership with Central Manchester Foundation Trust. If you’d like to find out more about career opportunities and working in the NHS then email us: careers.hub@cmft.nhs.uk or visit our website www.cmft.nhs.uk/GMCareersHub

Where can I go from here?

This profile has been created by the Greater Manchester NHS Careers & Engagement Hub in partnership with Central Manchester Foundation Trust. If you’d like to find out more about career opportunities and working in the NHS then email us: careers.hub@cmft.nhs.uk or visit our website www.cmft.nhs.uk/GMCareersHub

Where can I find out more?

This profile has been created by the Greater Manchester NHS Careers Engagement Hub in partnership with Manchester Universities NHS Foundation Trust (Central & Trafford Sites). If you have questions then feel free to contact us.