Katie - Knowledge Officer

Who’s this?

Katie is a Knowledge Officer based at Health Education England; supporting staff to enable them to access knowledge derived from research through searching literature and synthesising the results, helping colleagues connect and share ideas and support them in staying up-to-date with new information in their field

What’s the story of their career to date?

Katie worked as a volunteer in a number of local libraries and museums whilst at university studying English literature, enjoying helping people with a wide range of queries and questions and was able to spend some time in the local archives organising and cataloguing material that would be otherwise inaccessible to members of the public. Katie began searching for jobs as her graduation neared looking on the NHS jobs website https://www.jobs.nhs.uk/. Katie was successful in her application for the post of Knowledge Services Assistant in a Mental Health and Public Health Trust; this role involved helping staff with a wide range of queries. Katie took up the opportunity to begin a Masters course, part-time, in Library and Information Management supported by the NHS. This will be completed this year and has also been successful in gaining her current role as a Knowledge Officer and has been doing this for just over a year

What do they do?

Every day is different for Katie dependant on requests received from colleagues and information needed. Katie collates bulletins containing news items and reports a well as education opportunities making this information available to NHS staff. Katie also gathers best workforce practice, adding this to a website for staff to access. Katie has a part in conducting strategic searches of health literature in order to answer questions from colleagues and ensure they approach projects in an evidence-based way.

What’s the best thing about their role?

Katie feels that the best part of her job is getting to learn about lots of new things and having lots of opportunity to experiment and innovate and feels that there are always news skills to learn as technology and systems develop

Where are they going from here?

Katie has only been in her current post for 12 months and is really enjoying the role, looking forward to learning more about the organisation and continuing to develop, finishing her Masters this year will be another milestone and achievement for her

Where can I find out more?

This profile has been created by the Greater Manchester NHS Careers Engagement Hub in partnership with Manchester Universities NHS Foundation Trust (Central & Trafford Sites). If you have questions then feel free to contact us.

You can find out more about this role by visiting the Knowledge Officer section of the Health Careers website. The site gives information about the role and responsibilities, pay and conditions as well as any qualifications that are required and what the relevant courses or entry requirements are.