Maureen - Clinical Administration Supervisor

Who's this?

Maureen is a Clinical Administration Supervisor at Bury & Rochdale Care Organisation part of The Northern Care Alliance NHS Group (NCA).

What’s the story of their career to date?

Maureen trained as a Medical Secretary at college completing the Association of Medical Secretaries, Practice Manager, Administrators and Receptionists (AMSPAR) Diploma. She worked as a Medical Secretary in a children’s hospital for a paediatrician and was also his private secretary undertaking medico-legal and secretarial work for a research society. This involved organising meetings both at home and abroad so Maureen was able to travel as part of her duties, which she found exciting. In 2000 Maureen began working in Bury as a medical PA in Paediatrics working part-time to fit in with childcare. She later took up the opportunity of working in a dual role, partly as a medical PA and partly supervising a small team of clerks and secretaries. She enjoyed the variety so when the opportunity arose to work as a supervisor full-time she made the change into her current role of Clinical Administration Supervisor.

What do they do?

Maureen’s duties include making sure typing deadlines are met by monitoring the amount of work coming onto the systems and ensuring it is correct at source, to make it possible for the secretaries to pick it up and type it promptly. She checks on systems to ensure letters are being typed against typing targets and deadlines. She monitors investigation spreadsheets for each of the specialties to ensure that patient investigations are tracked and chased up in a timely manner. She ensures the trackers work properly and applies fixes to them if necessary using her IM&T skills. She actions emails from staff booking annual leave and ensures adequate cover is available. Maureen also organises and chairs team meetings and supports her teams with their annual appraisal, ensuring each team member has the meeting on a yearly basis. Training courses have been widely available and have given Maureen the confidence and the strategies to carry out her role. Maureen has completed a Level 3 Apprenticeship in Business Administration while in her current role.

What is the best part about their role?

Maureen says it’s the variety of work. “Some aspects of it are structured and need to be carried out on a daily basis, other aspects are dealing with unforeseen issues that occur which I then have to filter in to my day, reorganising my diary as necessary. I am proud to be a part of an organisation that supports staff to deliver high performance and continuous improvement.”

Where are they going from here?

Maureen has worked in the NHS for 34 years and seen many changes. “I am very positive about change and embrace it fully. If an opportunity came up which appealed to me I would probably apply for it but currently I am very happy in my current role.”

Where can I find out more?

This profile has been created by the Greater Manchester NHS Careers Engagement Hub in partnership with Pennine Acute Hospitals NHS Trust. If you have questions then feel free to contact us.